You directly provide us access to most of the data we collect. We collect and process data when you:
Register interest or sign up for any of our products or services
Create an account
Use or view our website via your browser’s cookies
Voluntarily have a smart meter, gateway, consumer access device, sensor or monitor on your premises which sends us information about your building and energy usage
Complete a customer survey or provide feedback on any of our message boards or via email
Subscribe to our newsletter, submit a contact request or submit a media enquiry
The data we collect depends on the services you receive from us. Simply submitting a contact request or subscribing to our newsletter means that we collect your name, email address, and sometimes your company name and phone number.
If you subscribe to our energy services, we will require data about your business’s energy use in order to calculate your bill and make recommendations that save you money. We will collect readings from smart meters automatically, with your consent. With your permission we may also collect data from gateways, consumer access devices, sensors, monitors, renewable generation and energy storage on your premises to help us better understand your building and energy demand.
The Energy Savers Club collects your personal data so that we can: process and manage your account, payment, contact request, enquiry, feedback or job application. We store and process data on secure, private servers within Europe.
We use data collected from devices, including smart meters, to build data-driven models of buildings and campuses. This allows us to make predictions automatically about energy use and other features of the premises e.g. temperature, so that we can issue smart controls (if you wish to have these services). In order to offer you the best tariff, we may need to share your meter readings with an energy supplier, which you agree to by signing up to our service.
From time to time, we would like to send you information about products, services and community updates of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. We will not share your data with third parties for marketing purposes unless you specifically consent to this.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data from us. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct or complete any information you believe is inaccurate or incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Address: Qbots Energy Ltd., 16 Williams House, Lloyd Street North, Manchester, M15 6SE
Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology, like most other websites do.
You can set your browser to not accept cookies. However, in a few cases, some of our website features may not function as a result. For further information, visit allaboutcookies.org
Address: Qbots Energy Ltd, 16 Williams House, Lloyd Street North, Manchester, M15 6SE
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales.